Senior Field Engineer
Description :
FUNCTION:
The Senior Field Engineer is a Network and Infrastructure Technician. He is responsible for the installation, maintenance and troubleshooting of network equipment such as routers, switches and patch panels. It also keeps the network equipment database up to date and ensures correct patch cord numbering. Finally, he is responsible for maintaining the cleanliness and security of the data centers. Key skills for this position include a strong knowledge of communications networks, the ability to diagnose and resolve technical issues, and attention to detail.
RESPONSIBILITIES
• Set up and maintain cabling infrastructure, such as patch cables and patch cabinets (fiber optics and UTP)
• Install and test data and telecommunications cables + identify faults on cabling
• Maintain and replace damaged cables
• Document cabling installations
• Number patch cords and maintain an up-to-date network equipment database
• Ensure compliance with safety standards and codes
• Install, configure and maintain network equipment, such as routers, switches and firewalls
• Troubleshoot network issues and provide technical support to users
• Collaborate with technical teams to identify opportunities to improve network deployment and maintenance processes
• Effectively communicate technical information to colleagues and end-customers.
Relationships:
• Report to the Infra Active Manager
• Builds strong team relationships with CC Teams :(W)LAN/UCC/Video & IoT)
CANDIDATE PROFILE
• + 10 years experience in a Network & Infrastructure Technician or computer/networking background and prior work experience in a network and data center environment
• Expertise in:
– structured cabling
– fiber optics, connectors and test equipment
– telecom equipment
• Knowledge in electricity (connections of equipment on the powers)
• Knowledge of basic Cisco commands to perform a first diagnosis and do tests
• Eager to learn to assimilate new learning quickly (essential)
• Performs well under pressure and in disruptive environments where priorities can change in response to end-customer demand
• End-customer expectations and always aims to leave the end-customers feeling valued and overall positive about the customer
• Work independently and as part of a team
• Good verbal and written communication skills to clearly communicate technical information to colleagues and end-customers.
• Willing to work outside normal working hours to ensure network equipment is in good working order and issues are resolved quickly and efficiently.
• Driving license is mandatory
• A professional van will be made available
• Fluent in French and good knowledge of Dutch
The successful candidate should be:
– Autonomous, self-motivated, engaged and organized, ready to take ownership, set priorities and work towards deliverables.
– End-customer focused, listen actively to various parties and takes responsibility for end-customer issues.
– Team player who works well with colleagues from various departments, can value the team and the advantages it brings, motivates others for his/her projects and maintains good communication with his management and colleagues so that no opportunities are lost.
– Entrepreneur who is curious, energetic and flexible in adapting quickly to change. He/she takes initiatives, identifies business opportunities and can propose out-of-the-box solutions.